Refund Policy

At Sofrik Services Private Limited (“we”, “our”, “us”), we are committed to delivering high-quality IT services, including software development, website design, digital marketing, technical support, and related services. We value client satisfaction and aim to maintain transparency in all our dealings. This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by us.

1. Eligibility for Refunds

Refund requests will be considered under the following conditions:

• Services were not delivered as per the mutually agreed scope of work or service agreement.

• The project was cancelled by the client before significant work was initiated, subject to deductions for administrative charges and any effort invested.

• There was an unreasonable delay in delivery that is solely attributable to Sofrik Services Private Limited and not due to client-side delays, communication gaps, or failure to provide necessary inputs.

2. Non-Refundable Situations

Refunds will not be applicable under the following circumstances:

• If the work has been approved at different stages or milestones by the client.

• Delays or issues arising due to the client’s non-cooperation, non-responsiveness, or failure to provide required data/information.

• Services that have already been delivered and approved.

• Payments made towards third-party services, software licences, or products purchased on behalf of the client.

• Digital marketing, SEO, or promotional services where outcomes are based on market dynamics and cannot be guaranteed.

3. Refund Request Process

To request a refund, the client must:

• Submit a written request to finance[at]sofrik.com within 15 days of delivery of the service or identification of the issue.

• Clearly describe the reason for the refund request and provide supporting evidence where applicable.

• Allow Sofrik Services Private Limited a reasonable time to review and investigate the request.

4. Refund Evaluation and Resolution

• All refund requests will be assessed on a case-by-case basis.

• Upon evaluation, Sofrik Services Private Limited reserves the sole discretion to decide whether:

  • To issue a full refund,

  • To issue a partial refund after adjusting applicable costs, or

  • To adjust the refund amount against any ongoing or future work for the same client, as mutually discussed and agreed.

Refunds, if approved, will be processed within [15-30] business days from the date of approval, through the original mode of payment unless otherwise agreed in writing.

5. Partial Refunds

In situations where partial services have been delivered or resources have been allocated, Sofrik Services Private Limited may offer a partial refund after deducting the cost incurred up to that point.

6. Policy Modifications

We reserve the right to amend or update this Refund Policy at any time without prior notice. The latest version will always be available on our website at [https://www.sofrik.com].

7. Contact Information

If you have any questions about these terms and conditions, please contact us at hello@sofrik.com or call us at the number listed on our contact page and website.